Returns & Exchanges

At DecantX, we strive for complete satisfaction with every fragrance discovery, which is why we offer a 14-day return window for unused and unopened products. Please note that due to the nature of personal care items, sampled decants that have been sprayed or opened cannot be returned for hygiene reasons.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the unopened fragrance bottles in their original packaging to ensure they are not damaged during transit.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a trackable carrier to our processing facility.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the return, a refund will be issued to your original payment method within 5-7 business days.